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Frequently Asked Questions
What is the standard packaging for transport?
We ensure safe delivery of our charging stations with waterproof, moisture-proof, and shockproof packaging, typically enclosed in sturdy cartons or wooden crates for maximum protection.
What are the accepted payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. Product and packaging photos are provided before final payment.
What is the typical lead time for an order?
Our lead time is generally 30-40 days, depending on the specific items and order quantity. Expedited processing is available for urgent requirements.
Do you offer customized product development?
Yes, we provide customization services. We can tailor the product appearance and specify components based on your technical drawings and requirements.
What is your policy regarding samples?
Samples can be provided if parts are in stock. Customers are responsible for the sample costs and courier fees.
Are products tested before they are shipped?
Yes, every single product undergoes 100% rigorous testing before delivery to ensure quality and safety.
Voltura Charger
